How to make a Complaint?


All complaints and grievances will be treated as a priority by Raina’s Family Day Care Scheme.

Complaints regarding the health, safety and wellbeing of a child:

Contact Raina’s Family Day Care Scheme immediately (both Educators and families). Suspected harm or neglect towards a child is a serious matter and will be reported to Early Childhood Education and Care, Department of Education within 24 hours (Please see: Child Protection and Mandatory Reporting Policy for more information).


Parents, Families, Caregivers, Educators and the Community:

Try to discuss the issue/complaint/grievance directly (please refer to conflict resolution process).


How can a complaint be made?

In writing:

Please forward all written complaints to Savali Harvey



Attn: Savali Harvey

2 Belleglade Avenue

Bundamba Qld 4304


By phone:


07 3389 3739 and ask to speak to Savali Harvey

In person:

2 Belleglade Avenue

Bundamba Qld 4304


Office Hours:

Monday to Friday

9:00am to 5:00pm


9:00am to 12:00pm

(by appointment only)




Complaints and Grievances can also be made to our local Regulatory Authority Office:

Metro West Regional Office (Ipswich)


Ipswich QLD 4305

Phone| 07 3436 6204

Email |


Include in your written complaint/grievance: What happened and when did it happen? Who was involved? What would you like to see happen to fix the complaint/grievance?