How to make a Complaint?

 

All complaints and grievances will be treated as a priority by Raina’s Family Day Care Scheme.

Complaints regarding the health, safety and wellbeing of a child:

Contact Raina’s Family Day Care Scheme immediately (both Educators and families). Suspected harm or neglect towards a child is a serious matter and will be reported to Early Childhood Education and Care, Department of Education within 24 hours (Please see: Child Protection and Mandatory Reporting Policy for more information).

 

Parents, Families, Caregivers, Educators and the Community:

Try to discuss the issue/complaint/grievance directly (please refer to conflict resolution process).

 

How can a complaint be made?

In writing:

Please forward all written complaints to Savali Harvey

Email

savali.rfdcs@gmail.com

Mail

Attn: Savali Harvey

2 Belleglade Avenue

Bundamba Qld 4304

 

By phone:

 

07 3389 3739 and ask to speak to Savali Harvey

In person:

2 Belleglade Avenue

Bundamba Qld 4304

 

Office Hours:

Monday to Friday

9:00am to 5:00pm

Saturdays

9:00am to 12:00pm

(by appointment only)

Sundays

Closed

 

Complaints and Grievances can also be made to our local Regulatory Authority Office:

Metro West Regional Office (Ipswich)

PMB 2

Ipswich QLD 4305

Phone| 07 3436 6204

Email | metrowest.ecec@qed.qld.gov.au

 

Include in your written complaint/grievance: What happened and when did it happen? Who was involved? What would you like to see happen to fix the complaint/grievance?

© Raina's Family Day Care Scheme Pty Ltd 2020-2021 | Photography by Florin Augustin